Shipping & Policies
Here at Old World Hardware, we pride ourselves on providing excellent customer service. Please call if you have any questions or need additional information.
Call Toll Free: 888-257-9580
Orders ship from Valencia, California. We offer free local pickup if you are in the area, and FREE shipping on orders $100.00 and above.
We ship most in stock orders within two business days and any backordered items usually within eight weeks. We will notify you with the estimated delivery time on back ordered items and custom orders. Tracking information will automatically be sent to you at time of shipping if a valid email address is provided.
*Other Exceptions Include: Certain ZIP codes in New York City, remote rural areas, secluded mountain areas and offshore islands requiring sea freight.
If your address is not within the continental US or is an exception, as noted above, we will contact you with any additional shipping charges before we process your order.
HOW WILL MY ORDER SHIP?:
Your order will be shipped via USPS mail or FedEx Ground. For other shipping providers, please Contact Us.
Our goal is complete satisfaction for our customers. If you are not satisfied with your purchase, simply return it within 15 days of receipt. In some cases, but rarely, a 15% restocking fee may apply. We will credit you for the original purchase price of your merchandise. This does not apply to special orders — only to normal stock items.
The item(s) you are returning need to arrive back to us in the same condition as when it left our warehouse. Please repack appropriately to protect during shipping. For damaged package claims see our Damage Policy below. Be sure to include your name, phone number, order number and a written statement asking for a refund.
Please note: Shipping charges are not refundable and the return charges are the customer’s responsibility.
Send returns to:
Old World Hardware
28255 Constellation Rd
Valencia, CA 91355
All orders should be thoroughly inspected for damages upon receipt. If damages are found on any shipment from us, they need to be reported to us within 5 business days by email at email@example.com. At that time, we will determine the best way to resolve the matter. We may ask for photographs of damaged items. You do not have to file a claim with the carrier. Any damage claims with the carrier will be handled by Old World Hardware. We will replace or credit you for your loss provided the above guidelines have been met.
WARRANTIES AND HANDCRAFTED GOODS:
Old World Hardware makes no warranties, neither expressed or implied, for fitness for the consumer’s particular use. The customer acknowledges that hand made goods are inherently imperfect and vary in size, finish and dimension. We make every effort to inspect our goods before shipping to assure quality.
Order Online: Place item(s) in your shopping cart then follow our secure checkout process. You will immediately receive an order confirmation email.
For large or special orders, please email us at firstname.lastname@example.org with your request and the best way to contact you.
We accept: Visa, Mastercard, American Express and Discover cards.
We can be reached via Email at email@example.com
Or by calling toll-free 888-257-9580.
Customer Service Hours: 9:00 am to 5:00 pm PST, Monday through Saturday, and 9:00 am to 4:00 pm PST, Sunday.